HOW TO DEAL WITH ABSENTEEISM 10% of employees account for 50 per cent or more of total absenteeism. Employees who continuously let the team down by not turning up for work can cause real problems for management – they are high-maintenance employees. Here’s how...
HOW TO MANAGE UP Do you know how to ‘manage’ your boss? It is so important to know how and when to discuss important issues that affect you, your career, your glide-path, or anything else that requires your manager’s input, consideration or permission. There...
UNEXPRESSED EXPECTATIONS We often don’t express our expectations to others and yet we expect them to deliver on our unexpressed expectations. These unexpressed expectations cause unnecessary resentment, anger, outbursts and unhappiness – even job losses! Make a list...
PROFESSIONALISM IN THE WORKPLACE ‘PROFESSIONALISM’ is the term used to describe the internationally accepted standards or expectations that society has of people’s conduct and levels of competence in the workplace. These standards of conduct are set by society,...
LISTENING Most people spend about 70% of their waking hours in some form of verbal communication. Yet, how many of us have ever had any formal training in the art of listening? Real listening is an active process that has three basic steps. Hearing Hearing just means...
