BUILDING LASTING RELATIONSHIPS Building lasting, successful relationships is one of the most important roles of anyone’s life. Every organisation and all business depends on relationships—internal (with the people you work with) and external (with customers, service...
BODY LANGUAGE We constantly communicate with each other—even non-verbally (without talking). In fact 60 to 80 per cent of our communication is non-verbal; only seven to ten per cent is attributable to the actual words of a conversation. Your mood, emotion, energy...
ASKING FOR WHAT YOU WANT People frequently don’t ask for what they want. Fear of rejection is often the reason for this. Believing that it is wrong to ask for anything or that we’re asking for too much can also prevent us from obtaining what we really need or want. A...
ACTIVE LISTENING Before expressing your feelings or point of view, be willing to listen—actively—to what another person is saying. Active listening means focusing on what your conversation partner is saying before stating your own position, opinion or needs. It...
RESOLVING CONFLICT Resolving conflict depends, more than anything, on communication. We want to be heard by someone else firstly because we believe that we can make that person understand and accept our point of view, and we believe that they will come to the same...
NETWORKING Networking is an important way of marketing yourself, or your organisation and its products or services. Getting to know the right people and having the right contacts is essential for doing good business. There seems to be truth in the old saying: ‘it’s...
