CARING AND COMPASSION People who are placed in positions of authority—especially people in management positions in organisations—may sometimes show a lack of compassion toward other people, because they may be experiencing a subconscious feeling of superiority and...
BUILDING LASTING RELATIONSHIPS Building lasting, successful relationships is one of the most important roles of anyone’s life. Every organisation and all business depends on relationships—internal (with the people you work with) and external (with customers, service...
RESOLVING CONFLICT Resolving conflict depends, more than anything, on communication. We want to be heard by someone else firstly because we believe that we can make that person understand and accept our point of view, and we believe that they will come to the same...
FEEDBACK Feedback is reporting on the development or progress of work flow, decisions, requests, problems, deliveries, meetings, answers, queries, outstanding work, movements of people or products, and so on. There is, in general, a serious lack of...
