Training

Elsabe Manning’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Coaching accelerates the individual’s or team’s progress by providing greater focus and awareness of possibilities leading to more effective choices.

Elsabe Manning also consults on key business areas such as the business strategy and plan, operational processes and people management practices.

CARING AND COMPASSION

CARING AND COMPASSION People who are placed in positions of authority—especially people in management positions in organisations—may sometimes show a lack of compassion toward other people, because they may be experiencing a subconscious feeling of superiority and...

AUTHENTICITY

AUTHENTICITY The dictionary defines authentic as: ‘genuine,’ ‘real,’ ‘trustworthy’ and ‘undisputedly credible.’ Wouldn’t it be wonderful to be viewed as genuine and real and therefore trustworthy and undisputedly credible? Being your authentic self means that you are...

HOW TO DEAL WITH IMPOSSIBLE PEOPLE

HOW TO DEAL WITH IMPOSSIBLE PEOPLE I was emotionally affected by an impossible person this morning so I decided to write the following tips in how to deal with impossible people. RESIST THE URGE TO BE DEFENSIVE. You cannot win an argument with an aggressive or...

EMPATHY

EMPATHY Empathy is the ability to be aware of, understand and to appreciate the feelings and thoughts of others. Empathy is the ability to be sensitive to what, how and why people feel and think the way they do. Being ‘empathic’ is the ability to ‘read’ other...

HOW TO DEAL WITH ABSENTEEISM

HOW TO DEAL WITH ABSENTEEISM 10% of employees account for 50 per cent or more of total absenteeism. Employees who continuously let the team down by not turning up for work can cause real problems for management – they are high-maintenance employees. Here’s how...

INFLUENCING OTHERS

INFLUENCING OTHERS Having influence over people means that you have the ability to gain support for your opinions, views, ideas, thoughts, beliefs, goals and objectives by using language to persuade people to buy into your way of thinking. If you make an effort to...

LISTENING

LISTENING Most people spend about 70% of their waking hours in some form of verbal communication. Yet, how many of us have ever had any formal training in the art of listening? Real listening is an active process that has three basic steps. Hearing Hearing just means...

PROCRASTINATION

PROCRASTINATION If you feel deeply passionate about achieving a certain goal then nothing should be able to stop you from reaching it. How many of us actually complete projects? Why do we put things off until tomorrow? I know someone who was still sewing her wedding...

DEVELOP YOUR CHILD’S SELF-ESTEEM

Small babies can read body language and they respond to tone of voice, so if you get angry because they’re crying, they will be negatively affected. Remain calm and speak in a kind, soothing voice. Even tiny babies read your facial expressions and tone of voice. Your...

CATCH YOUR CHILD BEING GOOD

We are so good at catching our children being naughty or doing something wrong! We should focus more on catching them being good. “Thank you for helping your little brother with his puzzle this afternoon.” “I noticed that you made your bed this morning! Well done!”...

Elsabe Manning won Business Acquisition’s Business Excellence Award 2020 as the ‘Best Business Coaching Consultancy in Sourth Africa.’
Elsabe Manning won Business Acquisition’s Business Excellence Award 2019 as the ‘Best Business Coaching Consultancy – Gauteng’
Elsabé was selected as one of The Most Inspirational Women of South Africa of 2012 as featured in Volume 2.
Elsabe Manning won The 2006 Mijima Award!

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

Order your copy today!

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day.

Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you.

Phillipa Carr