Training

Elsabe Manning’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Coaching accelerates the individual’s or team’s progress by providing greater focus and awareness of possibilities leading to more effective choices.

Elsabe Manning also consults on key business areas such as the business strategy and plan, operational processes and people management practices.

ACTIVE LISTENING

ACTIVE LISTENING Before expressing your feelings or point of view, be willing to listen—actively—to what another person is saying. Active listening means focusing on what your conversation partner is saying before stating your own position, opinion or needs. It...

AFFIRMATIONS

AFFIRMATIONS Affirmations were used successfully by Dr Emil Coué around the 1880’s to help alcoholics and drug abusers to overcome their destructive habits. Affirmations are widely used to help people to form new positive beliefs about themselves and to achieve...

VIDEO-CALLING ETIQUETTE

Having good manners and following etiquette is important if you want to be viewed as a respectable person – even in cyberspace. It doesn’t matter who you meet with in a video call, it is important to follow the following rules: It is crucial to have good manners in...

UNEXPRESSED EXPECTATIONS

UNEXPRESSED EXPECTATIONS We often don’t express our expectations to others and yet we expect them to deliver on our unexpressed expectations. These unexpressed expectations cause unnecessary resentment, anger, outbursts and unhappiness – even job losses! Make a list...

TRIGGERS EXPLAINED

Being triggered means that an event or conversation triggered an old painful memory of a traumatic experience from the past. It can be someone shouting at you, lying to you, being mean, disrespectful, or perhaps rejecting or abandoning you. You may experience the same...

COMMUNICATE WITH YOUR CHILD

Explain why you say no. Don’t say: “Because I said so!” They want and deserve an explanation. Explaining to your child why you want them to do something, or why you don’t want them to do something, explains the value of it. Once your child understands your reason,...

RETRENCHMENT

CORRECT PROCEDURE Consultation must take place as soon as the employer contemplates retrenchment: With a workplace forum. With a registered trade union whose members are likely to be affected or With the employee/s likely to be affected. An attempt must be made to...

SPEND TIME WITH YOUR CHILDREN

Make time for your children. Have meals with them. Talk to them. Listen to them. Converse. Don’t watch TV during this time, and ban cell phones at meal times – for good. Have you noticed how much more you converse with your family during load-shedding? Mealtime should...

PROFESSIONALISM WHEN INTERVIEWING FOR JOBS

PROFESSIONALISM WHEN INTERVIEWING FOR JOBS I would like to discuss your behaviour when interviewed, today - not your CV or your qualifications and experience. Your behaviour (everything you say and do, including your body language) will be scrutinised from the...

STEPPARENTING

Stepparenting can be very stressful when you don’t understand your role and if you don’t know how to behave with your stepchildren. If you are a stepparent then this article is for you. The role of a stepparent Your role is to be a caring, respectful and helpful adult...

Elsabe Manning won Business Acquisition’s Business Excellence Award 2020 as the ‘Best Business Coaching Consultancy in Sourth Africa.’
Elsabe Manning won Business Acquisition’s Business Excellence Award 2019 as the ‘Best Business Coaching Consultancy – Gauteng’
Elsabé was selected as one of The Most Inspirational Women of South Africa of 2012 as featured in Volume 2.
Elsabe Manning won The 2006 Mijima Award!

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

Order your copy today!

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day.

Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you.

Phillipa Carr